Main Menu

Returns

  • If you are not satisfied with your purchase, you may return the product within 14 days of delivery for a refund or exchange, subject to the conditions set out below.
  • To initiate a return, please contact us at [insert contact information] and provide your order number and the reason for the return.
  • The product must be returned in its original packaging and in unused condition.
  • You will be responsible for the cost of return shipping, unless the product is defective or we have made an error with your order.

Refunds

  • If you are entitled to a refund, we will refund the purchase price of the product to the original payment method within 14 days of receiving the returned product.
  • We reserve the right to withhold a refund if the product has been used, damaged, or is not in its original packaging.
  • We do not refund shipping costs, unless the product is defective or we have made an error with your order.

Exchanges

  • If you wish to exchange a product, please contact us at [insert contact information] and provide your order number and the reason for the exchange.
  • The product must be returned in its original packaging and in unused condition.
  • You will be responsible for the cost of return shipping, unless the product is defective or we have made an error with your order.
  • If the product you wish to exchange for is of a higher value, you will be required to pay the difference. If it is of a lower value, we will refund the difference to the original payment method.

Defective products

  •  If the product you receive is defective, please contact us at [insert contact information] and provide your order number and details of the defect.
  • We will either replace the product or provide you with a refund, depending on your preference.
  • We will cover the cost of return shipping for defective products.

Contact us

If you have any questions or concerns about our return and refund policy, please contact us at [insert contact information].

Changes to this policy

We reserve the right to modify this return and refund policy at any time. Any changes will be effective immediately upon posting the updated policy on our website.